Policies and Procedures
SESSION CHANGE, CANCELLATION & REFUND POLICY
SKATE CANADA CLUB CODE OF ETHICS,
COACHES CODE OF ETHICS, PARENT AND SKATER CODES OF CONDUCT
All participants are governed by the Connaught Skating Club, BC/YT Section, Skate Canada and Richmond Ice Centre/Minoru Arenas Rules and Regulations. Each participant is responsible to ensure they have read the rules and regulations and will abide by them at all times.
By registering, participants agree that they have read, acknowledge and consent to abide by the CSC Policies, Procedures, Rules and Regulations, and Publicity Consent and Release as determined by Skate Canada, and the Board of Directors, and as posted on the CSC website. CSC, its board members, coaches, and volunteers are not responsible for any accidents, injuries or loss of personal belongings either on or off the ice. CSC is not responsible for cancellation of classes due to unavailable Ice, and does not provide refunds, but will make every effort to reschedule, if at all possible. Any notices including changes in ice time will be posted on the website and notice board, when possible. We reserve the right to cancel sessions with low registration. All Parents/Guardians are responsible for their children while at the arena. Do not leave your children unattended. The Club is not responsible to provide child supervision.
Schedule and programs subject to change or cancellation.
All skaters must be current members of Skate Canada. This fee is paid, per skater, once per skating "year", which runs from Sept 1 to Aug 31 of the following year. The SC fee is non-refundable and cannot be prorated. All fees are non-transferable and are payable upon registration. Please register online.
Please note: You will receive email confirmation of registration & payment which includes your Child Fitness Tax receipt.
Please keep in mind that there are no refunds or cancellations after the first day of skating. Changes to existing registrations (switches from one session to another) may be made until the end of the 2nd week of the session, as approved by the registrar. After that, sessions may be added at a prorated price, but no cancellations or transfers will be allowed. Prorating for late entry will not commence until the 3rd week of the program session.
3. PAYMENT POLICIES
Payment is due in full at time of registration. We no longer accept cash payments for program registration. JA and Competitive skaters, please see pdf document at the top of this page.
A $20.00 service charge will be applied to all NSF cheques, non-authorized credit card payments and declined credit card installment payments.
In the case of outstanding balances (fees owed to the club), skating privileges will be suspended until paid.
Email receipts are issued at time of payment.
Fees and credits are non-transferable between skaters.
Prorating for late entry: Changes (switches from one session to another) to existing registrations may be made until the end of the 2nd week of the session, as approved by the registrar. After that, sessions may be added at a prorated price, but no cancellations or transfers will be allowed. Prorating for late entry will not commence until the 3rd week of the session.
CanSkate, CanPower, Starskate Development, Junior Academy:
Full payment is due upon registration.
For Spring and Summer sessions: The entire payment will be put through at the time of registration.
For the Fall/Winter session: The online registration system provides an Installment Payment program, above a certain purchase price, for those who wish to pay over the course of the season.
A $20 charge will be applied to all NSF cheques and declined credit card payments.
Please keep in mind that there are no refunds after the first day of skating, except for medical reasons, which will be considered on a case by case basis (see policy). Changes (switches from 1 session to another) to existing registrations may be made until the end of the 2nd week of the session, as approved by the registrar. After that, sessions may be added at a prorated price, but no cancellations or transfers will be allowed.
A cancellation fee will be applied.
4. SESSION CHANGE, CANCELLATION & REFUND POLICY
All requests for refunds must be made in writing to the “Board of Directors". Skate Canada Membership fees are non-refundable and are not prorated. An administrative fee applies to all cancellations and refunds. Credits are non-transferable.
CanSkate/CanPower: If notice is given before the date specified on the registration form, a refund (less classes taken and an administration fee) will be provided. If notice is given after the specified date no refund will be given.
StarSkate Development, Junior Academy: Session changes and cancellations will be accepted until the date specified on the registration form. An administration fee will be applied to cancellations. After this date, refunds will not be considered unless for medical reasons. Prorating for late entry will not commence until the 3rd week of the session.
Competitive: No refunds after the first day of skating. Changes (switches) to existing registrations may be made until the end of the 2nd week of the session, as approved by the registrar. After that, sessions may be added at a prorated price, but no cancellations or transfers will be allowed. Prorating for late entry will not commence until the 3rd week of the session. No refunds for prepaid buyons.
Refunds for Medical Reasons for CanSkate, StarSkate, Junior Academy and CanPower skaters: Request for refunds for medical reasons must be submitted in writing to the Connaught Skating Club Board of Directors, and must be accompanied by a Doctor's note, in order to be considered. The skater must have missed a minimum of 5 consecutive registered days. Refunds will not be considered for skaters who miss only some of their registered sessions or use drop in ice. If the refund is approved, an administration fee will be applied, and will be calculated from the date of the Doctor's note only until a return to any level of participation in any club programming. Refunds will be issued in the form of credits and are non-transferable.
Refunds for Medical Reasons for Competitive Program skaters: The intent of the policy is to provide refunds only in the infrequent case of prolonged and sustained medical issues that completely prevent a skater from skating at all, such as a fracture or concussion, or serious illness etc.. The policy is not designed for the short term absences for aches and pains experienced by most higher level skaters; all skaters miss sessions from time to time.Request for refunds for medical reasons must be submitted in writing to the Connaught Skating Club Board of Directors, and must be accompanied by a Doctor's note, dated within 30 days of the onset of the skater's injury or illness, in order to be considered.
The skater is eligible to be considered for a medical refund after missing a minimum of 20 consecutive registered days. Special events and scheduled cancellations are not included in the minimum. Refunds, if approved, will be calculated from the first registered day after the minimum has been reached until a return to any level of participation in any club programming, as well as drop in city ice. For example, if a skater misses 30 consecutive registered days of skating during the Fall-Winter season, the skater is eligible to 10 registered days' refund less an administration fee. Refunds will not be considered for skaters who miss only some of their registered sessions or use drop in ice. Refunds will be issued in the form of credits and are non-transferable.
Policy change effective Jan 27 2015
Other: Connaught Skating Club does not issue refunds or credits in the event of ice cancellations by the Arena or due to mechanical break-down, or due to unforeseen circumstances. Connaught Skating Club will make every effort to make up for club-cancelled classes/days through replacement classes/days or by other means. Replacement classes/days will be at the discretion and availability provided by the Richmond Arenas Community Association. If a skater misses a registered class/day, they may not skate on a different session to "make up" for missing a session. Any skater who has not paid for a session must pay the posted buy-on fee for the entire time, regardless of time skated. Buyons are due before skating. Failure to pay buyons within 48 hours of skating results in double fee charges.
Connaught Skating Club reserves the right to cancel sessions with low registration. Registrants will be offered their choice of an alternate, comparable session or a full refund.
Rental skates and helmets are not available during our sessions.
Helmets: On July 1, 2011 Skate Canada implemented a helmet use policy. In order to participate in the Canskate Program, all skaters who have not achieved Stage 5 in the CanSkate program or who lack good balance and control must wear a CSA approved hockey helmet while on the ice. See pdf (above right) for more information.
Helmets, hockey gloves and neck guards are mandatory for power skating. Full equipment may be worn.
6. COMPETITIVE SKATERS:
The following fully completed forms must be submitted when registering:
Volunteer Form and cheque (Fall, Winter and Spring Bronze Level & higher registrants)
Competitive Skaters MUST be registered with Skate Canada by August 31, therefore registrations need to be received by the club no later than August 25, of any given year. The Skate Canada fee is payable once per skating year
(Sept 1-Aug 31), per skater.
Fees for freeskate include ice costs only. On and off-ice Development, spin, group and theory sessions include coaching fees. Coaches will invoice all participants for their individual lessons. Private lessons must be pre-arranged with the coach of choice prior to booking ice sessions.
7. VOLUNTEER POLICY
All skaters must submit a Volunteer Form when registering for the first time in the skating year (Sept-Aug). A minimum number of hours of volunteer time are required from each family registering skaters for Bronze and higher levels in the current year. Current Junior Academy registrants who register for Bronze sessions are not required to submit the form, but are asked to contribute volunteer time as able. A separate cheque for the Volunteer Deposit or the Volunteer Fee, must be submitted with the Volunteer Form at the time of registration (Fall/Winter or Spring sessions). Hours must be completed within the current year and recorded by Aug 31. Deposit and Hours will be prorated for mid year promotions, and those joining the club or registering mid-year.
For more detail: Volunteer Page
8. SESSION REQUIREMENTS:
Bronze : Single Loop Jump
Sit Spin (3 revolutions)
Bronze Plus : Single Axel
Change foot combination spin (CCoSp)
Silver : Double Salchow
Double Toe Loop
Gold : 3 different double jumps
1 double/double jump combination
Diamond : 5 consistent double jumps
3 different double/double combinations jumps
**two of which need to include a Double Flip or Lutz
Top Flight : Consistent Double Axel
*must also be demonstrating a consistently high standard of execution
in skating skills, performance skills, and work ethic on all freeskate
sessions and group development classes
The Director of Programs will have the final approval of all promotions within the Connaught Skating Club StarSkate/Competitive structure. Any movement within the programs that does not adhere to the published criteria may be at his discretion based on membership situations, a skater’s competitive record or overall development.
Must be a current Skate Canada member to use a buy-on session. Buy-ons permitted only if maximum number of skaters not on the ice. Bronze 30; Bronze/Silver 25;Silver 26; Silver/Gold 26;Gold 24; Gold/Diamond 20; Diamond AB 22, Diamond/TF 16, TF 14. There is a 10 minute waiting period before buy ons are permitted on fully registered sessions. Skaters must obtain permission to buy on from a Club coach. Buy-on fees are posted on rollerboard. Buy-on book and payment box are located on the music box inside the rink. Record name and pay fee on buy on sheet on rollerboard prior to taking the ice.If the box is not available give payment to a Club coach or Board member. Session requirements apply to all buy ons. Any skater who is not registered for the specific session, as listed in the buy-on book, must pay a buy-on fee. There are no "makeup" sessions allowed for missed sessions.
PAYMENT IS DUE BEFORE STEPPING ON THE ICE!!!
Failure to pay buyons within 48 hours of skating results in double fee charges.
No "makeup" sessions allowed for missed sessions. Any skater who is not registered for the specific session, as listed in the buy-on book, must pay a buy-on fee.
No partial session purchase. Buy-on rate must be paid for entire session, regardless of time actually skated.
No buy-ons for group on ice or off-ice classes. Exceptions are at the discretion of the Director of Skating.
If you choose to email us and provide personally identifiable information about yourself, we will not use the information for any purpose other than to respond to your inquiry. We do not sell, rent, loan, trade or lease any personal information collected on our site. Our web site logs are not personally identifiable and we make no attempt to link them with the individuals that actually browse the site.
Our web sites track information about the visits to the web site. For example, it compiles statistics that show the daily number of visitors to the site, the daily requests received for particular files on the web site, and what countries those requests come from. These aggregated statistics are used internally to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
11. PUBLICITY RELEASE
By signing the registration form or completing the online registration process, the skater (over the age of 18 years) or parent/guardian1 expressly grants to the Skate Canada/Connaught Skating Club the right, privilege and license to use the the skater's picture or likeness in any photograph, movie, video production or any other forms of media publication and to use the skater’s verbal or written statements or declarations for the purpose of publicizing, fostering and promoting the Connaught Skating Club’s programs or for any other purpose in furtherance of the Mission statement2 of the Connaught Skating Club and/or to encourage financial support for the club3.
1 In signing the parent or legal guardian represents that consent has been obtained from any other parent or legal guardian who has custodial rights to the child.
2 Mission statement:
The Connaught Skating Club is dedicated to providing the highest standard programs and opportunities that will optimize our skater’s potentials and provide avenues to their attainment of their personal goals. We are in pursuit of excellence at every level of development within the sport of figure skating in offering our programs as a direct service to the community.
3 Permitted use includes the right to copyright any such publication and to distribute the publication to any persons, groups, agencies, institutions or other third parties Connaught Skating Club determines is promotional towards it’s stated purposes, including fundraising.
12. SKATE CANADA CLUB CODE OF ETHICS, COACHES CODE OF ETHICS,
PARENT AND SKATER CODES OF CONDUCT:
- Skate Canada Club Code of Ethics (2005)
- Skate Canada Coaches Code of Ethics (2005)
- Parent and Skater Codes of Conduct